Health Care Quality Program (216-RICR-10-10-7)

These rules and regulations are promulgated pursuant to the authority conferred under R.I. Gen. Laws 23-17.17, as amended, and are established for the purpose of the development and reporting of quality performance measures to guide quality improvement initiatives and promote quality in the state's healthcare system.

A.Wherever used in these rules and regulations, the following terms shall be construed as follows:

1."Clinical outcomes" means information about the results of patient care and treatment.

2.“Core-staffing plan”, as used herein, shall mean the projected complement of non- managerial nursing staff that shall be assigned on each shift to a specified patient care unit.

3."Customer satisfaction" means the degree to which the facility or provider meets or exceeds the patient’s/resident’s/client’s/family’s or member’s expectations as perceived by the patient/resident/client/family or member by focusing on those aspects of care that the patient/resident/client/family or member can judge.

4."Department" means the Rhode Island Department of Health.

5."Director" means the Director of the Department of Health or his or her duly authorized agent.

6."Health care facility" shall have the same meaning as contained in R.I. Gen. Laws Chapter 23-17, as amended, and the regulations promulgated thereunder.

7."Home care provider" means any person that provides, arranges to provide, offers to provide, or in any other way provides for the delivery of any direct health care services in the home requiring supervision by a registered nurse (RN), but excludes the delivery of direct nursing care by a registered (RN) or licensed practical (LPN) nurse on an on-going basis; and includes services rendered by a licensed health care professional, including but not limited to: a speech pathologist/audiologist, physical, occupational, or respiratory therapist. Also as used herein, "home care provider" includes homemaker services as defined in the Rules and Regulations for the Licensing of Home Nursing Care Providers and Home Care Providers, Part 40-10-17 of this Title.

8."Home nursing care provider" means any person that provides, arranges to provide, offers to provide, or in any other way provides for the delivery of direct nursing services in the home by a registered (RN) or practical (LPN) nurse, and provided such services are rendered in accordance with the Rules and Regulations for the Licensing of Home Nursing Care Providers and Home Care Providers, Part 40-10-17 of this Title.

9."Hospital" means a health care facility with a governing body, an organized medical staff and a nursing service, providing equipment and services primarily for inpatient care to persons who require definitive diagnosis and treatment for injury, illness or other disabilities or pregnancy. A hospital shall provide psychiatric and/or medical and/or surgical care and at least the following services: dietetic, infection control, medical records, laboratory, pharmaceutical and radiology, except that a psychiatric facility need not provide radiology services.

10.“Non-managerial nursing staff” shall mean registered nurses, licensed practical nurses and/or certified nursing assistants who perform non-managerial direct patient care functions for more than fifty percent (50%) of their scheduled hours on a given patient care unit.

11."Nursing facility" means a place, however named, or an identifiable unit or distinct part thereof that provides twenty-four (24) hour in-resident nursing, therapeutic, restorative or preventive and supportive nursing care services for two (2) or more residents unrelated by blood or marriage whose condition requires continuous nursing care and supervision.

12.“Patient care unit” shall mean a designated area for assigning patients and staff for which discrete budget and staffing plans exist.

13."Performance measure" means a quantitative tool that provides an indication of an organization's performance in relation to a specified process or outcome.

14."Person" means any individual, trust or estate, partnership, corporation (including associations, joint stock companies) state or political subdivision or instrumentality of a state.

15."Quality of care" means the result or outcome of health care efforts and is also measured using the framework of structure and process.

16."Reporting program" means an objective feedback mechanism regarding individual or facility performance that can be used internally to support performance improvement activities and externally to demonstrate accountability to the public and other purchasers, payers, and stakeholders.

17."R.I. Gen. Laws" means the General Laws of Rhode Island, as amended.

18. "Risk-adjusted" means the use of statistically valid techniques to account for patient variables which may include, but need not to be limited to, age, chronic disease history, and physiologic data.

7.3.1Health Care Quality Performance Measurement and Reporting Program

A.The Health Care Quality Performance Measurement and Reporting Program shall include quality performance measures and reporting for health care facilities licensed in Rhode Island.

B.The Health Care Quality Performance Measurement and Reporting Program established under the Act shall, at a minimum, incorporate the following:

1.a standardized data set of clinical performance measures, risk-adjusted for patient variables, that shall be collected and reported periodically to the Department, and

2.comparable, statistically valid patient satisfaction measures that shall be conducted periodically by facilities and reported to the Department.

C.The Department may deny, suspend, or revoke the license or curtail the activities of any health care facility that has failed to comply with the rules and regulations stated herein.

7.3.2Program Reporting Requirements for Health Care Facilities

Each licensed health care facility shall establish and maintain records and data in such a manner as to make uniform a system of periodic reporting to the Health Care Quality Performance Measurement and Reporting Program. The manner in which the requirements of this regulation may be met shall be prescribed from time to time in directives promulgated by the Director.

7.3.3Reporting Requirements for Hospitals, Nursing Facilities, and Home Care Providers/Home Nursing Care Providers

A.Hospitals, nursing facilities, and home care providers/home care nursing providers licensed under the provisions of R.I. Gen. Laws Chapter 23-17, shall be required to implement a customer satisfaction survey at periodic intervals as prescribed by the Director.

B.Prior to implementation, such customer satisfaction survey instrument shall be approved by the Director after consultation with the Health Care Quality Steering Committee. Said survey shall consist of a standardized format and data set that shall be reported to the Director in such a manner so as to facilitate public reporting.

C.Hospitals, nursing facilities, and home care providers/home care nursing providers shall provide the Director with patient specific information necessary for the Director to conduct the survey.

7.3.4Annual Hospital Staffing Report

A.In accordance with R.I. Gen. Laws § 23-17.17-8, annually in the month of January, every licensed hospital shall submit its core-staffing plan to the Department in a form and manner as prescribed by the Department.

B.Such plan shall specify for each patient care unit and each shift, the number of registered nurses, licensed practical nurses and/or certified nursing assistants who shall ordinarily be assigned to provide direct patient care and the average number of patients upon which such staffing levels are based.

7.4.1Health Care Quality Program Steering Committee

A.The Director shall establish and serve as chairperson of a Health Care Quality Steering Committee of no more than nineteen (19) members to advise in the following matters:

1.Determination of the comparable performance measures to be reported on;

2. Assessment of factors contributing to the provision of quality health care;

3. Selection of the patient satisfaction survey measures and instrument;

4. Methods and format for data collection;

5. Program expansion and quality improvement initiatives;

6. Format for the public quality performance measurement report;

7. Consideration of nursing sensitive performance measures to be reported on;

8. Consideration of the relationship between human resources and quality, beginning with measurement and reporting for nursing staff; and

9. Other related issues as requested by the Director.

B.The members of the Health Care Quality Performance Steering Committee shall include one member of the House of Representatives, to be appointed by the Speaker; one member of the Senate, to be appointed by the Majority Leader, the Director or Director's designee of the Department of Human Services, the Director or the Director's designee of the Department of Behavioral Healthcare, Developmental Disabilities and Hospitals, the Director or the Director's designee of the Department of Elderly Affairs, and thirteen (13) members to be appointed by the Director of the Department of Health to include persons representing Rhode Island licensed hospitals and other licensed facilities/providers, the medical and nursing professions, the business community, organized labor, consumers, and health insurers and health plans and other parties committed to health care quality.

1.The Director of Health shall appoint five (5) members of the Health Care Quality Performance Steering Committee for a one (1) year term, four (4) members of the Health Care Quality Performance Steering Committee for a two (2) year term, and four (4) members of the Health Care Quality Performance Steering Committee for a three (3) year term. Thereafter, all terms of appointments shall be for three (3) years.

C.The Director of Health may remove any member of the Health Care Quality Performance Steering Committee appointed by her/him for cause, including but not limited to, failure to attend Committee meetings on a regular basis.

7.5.1Rules Governing Practices and Procedures

All hearings and reviews required under the provisions of R.I. Gen. Laws Chapter 23-17.17, shall be held in accordance with the provisions of Practices and Procedures Before the Rhode Island Department of Health, Subchapter 05 Part 4 of this Chapter, and Access to Public Records, Subchapter 05 Part 1 of this Chapter.

7.5.2Severability

If any provision of these rules and regulations or the circumstance shall be held invalid, such invalidity shall not affect the provisions or application of the rules and regulations which can be given effect, and to this end the provisions of the regulations are declared to be severable.